Making a Complaint
Here at Kissdental we take all complaints very seriously, and try to ensure that all patients are pleased with their practice experience. When patients make a complaint, they are dealt with courteously and promptly, so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
The aim of the Kissdental team is to react to the complaint in the way we would like our own complaints to be dealt with.
The person responsible for dealing with any complaint about the service we provide is our Practice Manager. If the Practice Manager is not available then the Principal will deal with the complaint.
If the complaint concerns the Practice Manager, then this will also be dealt with by the Principal.
If a patient complains on the telephone, we will listen to his or her complaint, and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed of when it will be possible to talk to her, and arrangements will be made for this to happen.
If a patient complains at the reception desk, they will be invited to take a seat in the treatment lounge, to discuss the complaint with the Practice Manager in private. If the Practice Manager is not available at the time, then the patient will be informed of when it will be possible to talk to her, and arrangements will be made for this to happen.
The member of staff who deals with the complaint at the initial contact, will take brief details of the complaint and pass them on. If we cannot arrange this discussion within a reasonable period, or if the patient does not wish to wait to discuss the matter, arrangements will be made for the Principal to deal with it.
If the patient complains in writing the letter will be passed on immediately to the Practice Manager.
If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the Dentist.
We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible normally within two working days. We will seek to investigate the complaint within ten working days of the complaint being received and we will provide an explanation of the circumstances that led to the complaint. If the patient does not wish to meet us, then we will attempt to call him or her on the telephone. If we are unable to investigate the complaint within ten working days, we will notify the patient giving reasons for the delay, and a likely period within which the investigation will be completed.
The complainant will be informed of the conclusion of the investigation, in writing, immediately on completion.
Full comprehensive records will be kept of all complaints made.
If a patient is not happy with the results of our procedure, then a complaint may be made to The General Dental Council or Denplan Limited, whose contacts details are below.
The General Dental Council
37 Wimpole Street
For Denplan Registered Patients Only Denplan Limited
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Proud to smile again
they are wonderful, understanding and offer a fantastic supportive experience, I made it through the treatment, replacement crown and proud to smile 😃 again
Thank you Kailesh
I have found everything to be 10/10. The staff are amazing and procedures were perfect. I couldn’t be more pleased with the end product of my teeth.
Gave me my mojo back!
I had sedation which was amazing 🙌 and now I have a great smile again … I can’t thank you enough for giving me my mojo back 😃
I am truly amazed
I am truly amazed! My teeth look as they were 30 years ago! Treatment was painless and extremely caring environment. Thank you so much.
When I first visited Kissdental I was an extremely nervous patient. Kissdental soon changed my perception as all the staff made me feel really at ease.
I can’t thank you enough
What I like most about Dr. Solanki is how he gives me confidence, he reassures me yet at the same time he is not distant.
I just feel happier
Thanks for my new sparkly smile the teeth look great mate! I’ve been to several dentists over the years trying to get my teeth sorted but none of them gave me the
In One Word, Amazing
Great friendly and reassuring Dental staff are hard to find but the team at Kiss Dental are in one word, amazing!
Over the moon!
I am absolutely over the moon with the results. Everything has been perfect from start to finish; the whole team are friendly, professional and make you feel very welcome.
What a great dentist!
what a great dentist, they help take away allot of the anxiety of having the multiple implants I’ve had. Very professional also!
BIG thank you
Dr Kailesh Solanki was amazing and put me at ease. After the treatments and all his hard work, I now have my smile back plus my confidence.
They helped me overcome my fear
They helped me overcome my fear of the dentist which had developed from being a very young child and I now am on the road to recovery with teeth and a smile that are getting better with each day.
Friendly Staff, Lovely Team!
Friendly Staff ,Lovely Team and Brahma made the braces journey so easy … Loving my Smile 🙂 A Massive Thanks to Kissdental! Keep up the good Work ….
My dentist was really warm and friendly, and I felt like I could 100% trust his decision and trust him with my teeth. Very pleased.